Zoom Service Status

Service Degradation Affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.
Update - GIFs remains enabled for unaffected clients (versions below 7.0.0 and above 7.0.4). We will provide updates as more information becomes available.
May 31, 2026 - 19:44 PDT
Update - GIFs have been re-enabled for unaffected clients (versions below 7.0.0 and above 7.0.4). We will provide updates as more information becomes available.

Thank you for your patience.
May 30, 2026 - 19:35 PDT
Update - We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions through this weekend.

We will provide updates as more information becomes available.

Thank you for your patience.
May 30, 2026 - 09:00 PDT
Update - We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions through this weekend.

We will provide updates as more information becomes available.

Thank you for your patience.
May 29, 2026 - 21:00 PDT
Update - We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions starting today through this weekend.

We will provide updates as more information becomes available.

Thank you for your patience.
May 29, 2026 - 09:00 PDT
Update - We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions starting today through this weekend.

We will provide updates as more information becomes available.

Thank you for your patience.
May 28, 2026 - 18:13 PDT
Update - We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 28, 2026 - 16:30 PDT
Update - We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 28, 2026 - 04:39 PDT
Update - We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 27, 2026 - 16:38 PDT
Identified - We are still investigating the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat.
Users may be unable to search or send GIFs.
Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 27, 2026 - 09:50 PDT
Monitoring - The issue affecting Giphy in Zoom Chat and Zoom In-Meeting Chat has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 27, 2026 - 06:08 PDT
Update - We are still investigating issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 27, 2026 - 02:42 PDT
Update - Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 26, 2026 - 22:38 PDT
Update - We are still investigating issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.

We will provide updates as more information becomes available.

Thank you for your patience.
May 26, 2026 - 20:29 PDT
Update - Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom chat and Zoom in-meeting chat.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 26, 2026 - 19:06 PDT
Update - Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom chat and Zoom in-meeting chat.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 26, 2026 - 16:08 PDT
Identified - We have successfully identified the root cause affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 26, 2026 - 11:25 PDT
Investigating - We are currently investigating a service degradation with Giphy.

Users may be unable to search or send GIFs In Zoom Chat and Zoom In-Meeting Chat.

We appreciate your patience as we work to resolve this issue.
May 26, 2026 - 11:22 PDT
Zoom Chat Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 2026 - 09:00 PDT
Scheduled - We will be providing an update to Zoom chat backend service. There will be no operational impact. All services will be available during this scheduled update (ZR status might be displayed as offline in the service logs but no operational impact).
May 27, 2026 09:00 - Jun 12, 2026 09:00 PDT
Zoom Phone/Zoom Contact Center General Underlying Provider Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 04, 2026 - 07:00 PDT
Scheduled - In the ongoing efforts to improve our services, we will be conducting general maintenance with our underlying carriers in Europe. This maintenance will be done after normal business hours with no expected service interruptions. The scheduled countries are:

Portugal

Denmark

Austria

Sweden

Spain

Belgium

Netherlands

Switzerland

Italy

France

Ireland

Denmark

United Kingdom
May 4, 2026 07:00 - Jun 5, 2026 17:00 PDT
Announcement to Introduce hCaptcha to Zoom Service
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 09, 2026 - 11:15 PDT
Scheduled - Zoom is protected by reCAPTCHA and the Google Privacy Policy – Privacy & Terms – Google and Google Terms of Service – Privacy & Terms – Google apply.

Starting from May 16, 2026, we will implement both hCaptcha and reCAPTCHA simultaneously.

To ensure uninterrupted service, please add *.hcaptcha.com to your network allow list (whitelist) if necessary by May 15th.
Apr 9, 2026 11:15 - Jun 29, 2026 11:15 PDT

About This Site

For more information, please visit https://support.zoom.us

Zoom Blog Operational
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Zoom CX - AUSTRALIA Operational
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AI Expert Assist Operational
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BYOC - Premises Operational
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Voice (Inbound/Outbound) Operational
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3rd Party Messaging/Social (Inbound/Outbound) Operational
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Outbound Dialers Operational
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BYOC - Premises Operational
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Zoom CX - JAPAN Operational
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Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom CX - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom CX - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
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BYOC - Premises Operational
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Live Transcription Operational
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BYOC - Premises Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Zoom Support Maintenance Jun 5, 2026 21:00 - Jun 6, 2026 01:00 PDT

We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.
Posted on May 26, 2026 - 09:05 PDT

Network Maintenance in Frankfurt Data Center: June 12, 2026 Jun 12, 2026 14:00-21:00 PDT

Zoom will perform service maintenance at Frankfurt (FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Posted on May 29, 2026 - 16:55 PDT

Network Maintenance in Amsterdam Data Center: June 12, 2026 Jun 12, 2026 16:00-23:00 PDT

Zoom will perform service maintenance at the Amsterdam (AMS) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Posted on May 29, 2026 - 17:31 PDT

Announcing IP Address Changes (No Operational Impact) Jun 13, 2026 23:59 - Jun 14, 2026 00:00 PDT

The following new IPv6 subnet ranges will be deployed for use with Zoom Contact Center, Zoom Phone, and Zoom Virtual Agent resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom-specific firewall or network rules, update their systems as soon as possible in preparation.


New IPv6 for Zoom Contact Center, Zoom Phone, and Zoom Virtual Agent:
2407:c280::/32


For a complete list, please see:
https://assets.zoom.us/docs/ipranges/ZoomCC-IPv6.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone-IPv6.txt
https://assets.zoom.us/docs/ipranges/ZoomZVA-IPv6.txt


A complete list of network firewall IP ranges and domains for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on May 14, 2026 - 10:11 PDT

Network Maintenance in Frankfurt Data Center: June 19, 2026 Jun 19, 2026 14:00-21:00 PDT

Zoom will perform service maintenance at Frankfurt (FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Posted on May 29, 2026 - 16:58 PDT

Network Maintenance in Amsterdam Data Center: June 19, 2026 Jun 19, 2026 16:00-23:00 PDT

Zoom will perform service maintenance at the Amsterdam (AMS) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Posted on May 29, 2026 - 17:36 PDT

Scheduled Zoom Software Quarterly Lifecycle Update (8/1/2026) Aug 1, 2026 17:00-18:00 PDT

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now, on August 1, 2026:

Zoom Rooms (Windows, macOS, iPad, appliances, iOS and Android controllers)

Zoom Phone Appliances

VDI Client and Plugin

Zoom Node (including Agent and Meeting Connector ZC)

Zoom Phone Local Survivability (ZPLS) module

Meeting SDK (Native and Web)

Video SDK (Native and Web)

Video SDK UI Toolkit (iOS and Web)

Zoom Contact Center SDK (Web)

All other clients and plugins not listed here will maintain the same version requirements as the May 2026 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Apr 30, 2026 - 15:05 PDT
Jun 1, 2026
Zoom Phone Update
Completed - The scheduled maintenance has been completed.
Jun 1, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 17:00 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes enhanced AI-powered assistance and retrieval capabilities.

There is no operational impact. All services will be available during this scheduled update.
May 29, 08:25 PDT
May 31, 2026

Unresolved incident: Service Degradation Affecting Giphy In Zoom Chat and Zoom In-Meeting Chat..

May 30, 2026
May 29, 2026
Service Degradation Affecting Zoom Support Website
Resolved - This incident has been resolved and the affected services have been restored.
May 29, 11:52 PDT
Monitoring - A service degradation affecting Zoom Support Website has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 29, 10:47 PDT
Investigating - We are currently investigating a service degradation affecting Zoom Support Website.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.

We appreciate your patience as we work to resolve this issue.
May 29, 10:28 PDT
May 28, 2026
Service Degradation with Live Transcription and Call Summary in the Australia Region
Resolved - This incident has been resolved
May 28, 18:41 PDT
Monitoring - On 5/29/2026 between 00:04 UTC and 00:41 UTC Live Transcription and Call Summary in the Australia region was degraded for a subset of users. The issue has been resolved and services has been restored.
May 28, 18:30 PDT
Service Degradation Affecting Zoom AI Companion in United States
Resolved - This incident has been resolved and the affected services have been restored.
May 28, 12:25 PDT
Update - Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 28, 09:49 PDT
Monitoring - On May 28, 2026, between 14:59 - 15:24 UTC, a subset of users may have experienced issues with Zoom AI Companion.
This incident has been resolved and the affected services have been restored.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 28, 09:00 PDT
Service Degradation Affecting Zoom Support Website
Resolved - This incident has been resolved and the affected services have been restored.
May 28, 09:54 PDT
Monitoring - A service degradation affecting Zoom Support Website has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 28, 09:15 PDT
Identified - We have successfully identified the root cause of a service degradation affecting Zoom Support Website.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.

Thank you for your patience.
May 28, 09:02 PDT
Investigating - We are currently investigating a service degradation affecting Zoom Support Website.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.

We appreciate your patience as we work to resolve this issue.
May 28, 08:20 PDT
May 27, 2026
Service Degradation Affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent's Chat and Voice AI Engagements.
Resolved - This incident has been resolved.
May 27, 13:28 PDT
Monitoring - A service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 27, 09:15 PDT
Identified - We have successfully identified the root cause of a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 27, 08:35 PDT
Investigating - We are currently investigating a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 27, 08:33 PDT
May 26, 2026
May 25, 2026
Service Degradation Affecting Translations and Transcriptions of Zoom Rooms in Japan Region.
Resolved - This incident has been resolved and the affected services have been restored.
May 25, 04:37 PDT
Monitoring - We have successfully resolved a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.

Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts were affected.

We will continue to monitor the situation closely and keep you informed of any further developments.
May 25, 04:21 PDT
Identified - We have successfully identified the root cause of a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.

Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts might be affected.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 25, 03:52 PDT
Investigating - We are currently investigating a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.

Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts might be affected.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 25, 03:51 PDT
Service Degradation Affected Zoom Revenue Accelerator's Outbound Calls in Japan Region.
Resolved - This incident has been resolved and the affected services have been restored.
May 25, 04:12 PDT
Monitoring - On 05/25/2026, Between 07:39 UTC and 10:19 UTC, Users may have experienced issues with Zoom Revenue Accelerator's Outbound Calls in Japan Region.

This incident has been resolved and the affected services have been restored.
May 25, 03:59 PDT
May 24, 2026
Network Maintenance in Hyderabad Datacenter: May 23, 2026
Completed - The scheduled maintenance has been completed.
May 24, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 22:30 PDT
Scheduled - Zoom will perform service maintenance at our Hyderabad data center(HY). During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
May 15, 13:30 PDT
May 23, 2026
Service Degradation Affecting Web Zoom Mail and Web Calendar Services.
Resolved - This incident has been resolved and the affected services have been restored.
May 23, 17:08 PDT
Update - The service degradation affecting Web Zoom Mail and Web Calendar Services has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 23, 00:10 PDT
Monitoring - The service degradation affecting Web Zoom Mail and Web Calendar Services has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 21, 23:09 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 21, 22:42 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 21, 09:59 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 21:59 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 14:05 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 04:38 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 20:11 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 12:04 PDT
Update - Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 03:55 PDT
Identified - We have successfully identified the root cause for the service degradation affecting Web Zoom Mail and Web Calendar Services.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 18, 19:54 PDT
Update - The investigation into the service degradation with a subset of users in Web Mail and Calendar is ongoing.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 18, 17:39 PDT
Investigating - We are currently investigating a service degradation with Web Zoom Mail and Web Calendar Services.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 18, 11:08 PDT
Zoom FileServer Release: May, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 23, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 PDT
Scheduled - We will be performing scheduled maintenance related to upgrades for our file services platform. This update includes enhancements across multiple file-related components to improve overall stability, scalability, and feature support.

No operational impact is expected. This maintenance introduces the following new features and improvements:

Clips:
Added support for additional metadata fields during Clips uploads.
Improved Clips player consistency across Web View and Browser experiences.
Introduced a new OpenAPI for temporary single-file Clips uploads.

AI Companion:
Enhanced Fast Scribe transcription to support new file workflow capabilities.
May 11, 01:49 PDT
May 22, 2026
Service Degradation affecting Presence Interoperability Feature for a subset of users in North America region
Resolved - This incident has been resolved and the affected services have been restored.
May 22, 21:15 PDT
Monitoring - The issue affecting the presence interoperability feature for a subset of users in the North America region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 22, 21:04 PDT
Update - We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.

We appreciate your patience as we work to resolve this issue.
May 22, 19:12 PDT
Update - We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.

We appreciate your patience as we work to resolve this issue.
May 22, 17:12 PDT
Update - We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.

We appreciate your patience as we work to resolve this issue.
May 22, 15:06 PDT
Identified - We have successfully identified the root cause affecting presence interoperability feature for a subset of users in North America region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 22, 12:34 PDT
Investigating - We are currently investigating a service degradation with presence interoperability feature for a subset of users.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 22, 12:31 PDT
Intermittent Issue Affecting MMS Inbound and Outbound Service with Zoom Phone and Zoom Contact Center in United States and Canada Regions.
Resolved - This incident has been resolved.
May 22, 16:27 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.
May 22, 15:19 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.
May 21, 23:07 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 21, 11:00 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 23:05 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 17:01 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 10:33 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 04:32 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 22:31 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 18:37 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 05:07 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 19, 01:05 PDT
Update - Our team continues to work with the vendor on a resolution for an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 18, 23:03 PDT
Identified - We have successfully identified the root cause of an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

This incident will impact only AT&T and Verizon subscribers. Our team is actively working with the vendor on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 18, 21:03 PDT
Investigating - We are currently investigating an intermittent service degradation affecting inbound and outbound MMS delivery with Zoom Phone and Zoom Contact Center in United States and Canada regions.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 18, 20:56 PDT
May 21, 2026
Network Maintenance in Frankfurt Data Center: May 21, 2026
Completed - The scheduled maintenance has been completed.
May 21, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 17:00 PDT
Scheduled - Zoom will perform service maintenance at Frankfurt(FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
May 4, 09:38 PDT
Network Maintenance in AMS Datacenter 5/21/2026
Completed - The scheduled maintenance has been completed.
May 21, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 14:00 PDT
Scheduled - Zoom will perform service maintenance at AMS Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Apr 30, 16:08 PDT
Issue Affected Inbound and Outbound Calls with Zoom Contact Center in North America Region.
Resolved - This incident has been resolved and the affected services have been restored.
May 21, 09:52 PDT
Monitoring - On 05/21/2026, Between 14:59 UTC to 15:15 UTC, users may have experienced inbound and outbound calls drop with Zoom Contact Center in North America region.

This incident has been resolved and the affected services have been restored.
May 21, 09:40 PDT
Service Degradation Affecting Zoom Contact Center SMS in US Region
Resolved - This incident has been resolved and the affected services have been restored.
May 21, 01:49 PDT
Monitoring - On 05/21/2025, Between 04:30 UTC to 06:45 UTC, a small number of SMS engagements might have experienced issues with Zoom Contact Center in US Region.

We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.
May 21, 01:38 PDT
May 20, 2026
Network Maintenance in Frankfurt Data Center: May 20, 2026
Completed - The scheduled maintenance has been completed.
May 20, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 17:00 PDT
Scheduled - Zoom will perform service maintenance at Frankfurt(FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
May 4, 09:33 PDT
Network Maintenance in AMS Datacenter 5/20/2026
Completed - The scheduled maintenance has been completed.
May 20, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 14:00 PDT
Scheduled - Zoom will perform service maintenance at AMS Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Apr 30, 15:48 PDT
Service Degradation affecting multiple Services in the North America region
Resolved - This incident has been resolved and the affected services have been restored.
May 20, 14:45 PDT
Monitoring - We have successfully restored all affected services. We apologies for the service interruption and will be monitoring closely.
May 20, 14:22 PDT
Update - We have successfully identified the root cause affecting multiple services in the North America region.

Several services have restored and we are actively investigating restoration for the remaining services.

Thank you for your patience.
May 20, 14:13 PDT
Identified - We have successfully identified the root cause affecting multiple services in the North America region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 14:06 PDT
Update - We are continuing to investigate this issue.
May 20, 14:01 PDT
Update - We are continuing to investigate this issue.
May 20, 14:00 PDT
Investigating - We are continuing to investigate this issue.
May 20, 13:58 PDT
Identified - We have successfully identified the root cause affecting multiple services in the North America region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
May 20, 13:54 PDT
Update - We are continuing to investigate this issue.
May 20, 13:42 PDT
Investigating - We are currently investigating a service degradation with multiple services in the North America region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
May 20, 13:33 PDT
May 19, 2026
Network Maintenance in Frankfurt Data Center: May 19, 2026
Completed - The scheduled maintenance has been completed.
May 19, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 17:00 PDT
Scheduled - Zoom will perform service maintenance at Frankfurt(FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
May 4, 09:26 PDT
Network Maintenance in AMS Datacenter: 5/19/2026
Completed - The scheduled maintenance has been completed.
May 19, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 14:00 PDT
Scheduled - Zoom will perform service maintenance at AMS Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Apr 30, 15:36 PDT
May 18, 2026
Network Maintenance in Frankfurt Data Center: May 18, 2026
Completed - The scheduled maintenance has been completed.
May 18, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 14:00 PDT
Scheduled - Zoom will perform service maintenance at Frankfurt(FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
May 4, 09:20 PDT
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