Zoom Chat Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 2026 - 09:00 PDT
Scheduled - We will be providing an update to Zoom Chat backend service. There will be no operational impact. All services will be available during this scheduled update (ZR status might be displayed as offline in the service logs but no operational impact).
Aug 27, 2026 09:00 - Sep 11, 2026 09:00 PDT

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Maintenance in SJC Datacenter: September 20, 2026 Sep 20, 2026 22:00 - Sep 21, 2026 02:00 PDT

Zoom will perform service maintenance at SJC Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Aug 31, 2026 - 00:56 PDT

Zoom Phone India Maintenance (Mumbai) : September 25, 2026 Sep 25, 2026 04:30-11:00 PDT

Zoom Phone users registered to the India (Mumbai) Data Center will be automatically registered in an alternative datacenter (Hyderabad) starting at 25th September 2026 04:30 AM PDT (5:00 PM IST on 25th September 2026). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to alternate India (Hyderabad) Data Center in addition to the India (Mumbai) Data Center. During the maintenance window, connectivity to Zoom’s Mumbai Data Center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s India (Hyderabad) Data Center. Traffic will continue to be routed through the Zoom's India (Mumbai) Data Center once the maintenance is completed.

For customers that use hardware phones, refer to this link for the devices support the alternative datacenter process as described above: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373#h_01GNZ783VT6YXHES8NSXBA5M9A
Posted on Sep 03, 2026 - 02:47 PDT

Network Maintenance in SJC Datacenter: September 27, 2026 Sep 27, 2026 22:00 - Sep 28, 2026 02:00 PDT

Zoom will perform service maintenance at SJC Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Aug 31, 2026 - 00:47 PDT

Announcing Updated IP Address Ranges: September 28, 2026 (No Operational Impact) Sep 28, 2026 23:59 - Sep 29, 2026 00:00 PDT

The published IP range for Zoom Meeting and Zoom Phone services has been updated from 192.204.12.0/22 to 192.204.12.0/23. We recommend that network administrators, with Zoom-specific firewall or network rules, update their systems as soon as possible in preparation.

Mask change for Zoom Phone and Zoom Meetings service:
192.204.12.0/22 changed to 192.204.12.0/23

In addition, Zoom has updated the published IP range files to remove redundant entries that were fully contained within larger, overlapping subnet blocks for the Zoom Phone and ZoomCDN. This does not introduce any new IP ranges or remove any active ranges from service. The following adjustments have been made:

ZoomPhone.txt:
Two redundant entries, 173.231.92.0/24 and 173.231.94.0/24, were removed, as both are fully contained within the existing 173.231.80.0/20 range already listed in the same file.

ZoomCDN-IPv6.txt: 
Two adjacent entries, 2407:30c0:180::/48 and 2407:30c0:181::/48, were consolidated into a single 2407:30c0:180::/47.

While the ranges have been consolidated for the ZoomPhone.txt file, additional files have been generated for the individual Zoom Phone rules, specifically:
ZoomPhone-TCP443.txt
ZoomPhone-TCP5091.txt
ZoomPhone-TCP390.txt
ZoomPhone-UDP3478.txt
ZoomPhone-UDP20000-64000.txt

These updates have no operational impact. Network administrators do not need to take any action unless they maintain custom scripts or automation that reference the previous redundant entries

We have also updated the Zoom CRC JSON file to reflect the current domains utilized for joining Zoom Meetings.

For a complete list, please see: 

https://assets.zoom.us/docs/ipranges/Zoom.txt
https://assets.zoom.us/docs/ipranges/ZoomMeetings.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone-TCP443.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone-TCP5091.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone-TCP390.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone-UDP3478.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone-UDP20000-64000.txt
https://assets.zoom.us/docs/ipranges/ZoomCDN-IPv6.txt
https://assets.zoom.us/docs/ipranges/ZoomCRCDomains.json

A complete list of network firewall IP ranges and domains for Zoom can be found on the Zoom Support site at:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on Aug 28, 2026 - 09:59 PDT

Network Maintenance in SJC Datacenter: October 4, 2026 Oct 4, 2026 22:00 - Oct 5, 2026 02:00 PDT

Zoom will perform service maintenance at SJC Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Aug 31, 2026 - 09:06 PDT

Network Maintenance in SJC Datacenter: October 11, 2026 Oct 11, 2026 22:00 - Oct 12, 2026 02:00 PDT

Zoom will perform service maintenance at SJC Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Aug 31, 2026 - 09:17 PDT

Scheduled Zoom Software Quarterly Lifecycle Update (11/7/2026) Nov 7, 2026 16:00-17:00 PST

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now, on November 7, 2026:

VDI plugin

Zoom Phone Local Survivability (ZPLS) module

Meeting SDK (Web)

All other clients and plugins not listed here will maintain the same version requirements as the August 2026 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Aug 07, 2026 - 10:41 PDT

Sep 8, 2026

No incidents reported today.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Service Degradation Affecting Zoom AI Companion in US Region
Resolved - This incident has been resolved and the affected services have been restored.
Sep 5, 22:20 PDT
Monitoring - The service degradation affecting Zoom AI Companion in US Region has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Sep 5, 22:06 PDT
Identified - We have successfully identified the root cause affecting Zoom AI Companion in US Region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Sep 5, 21:47 PDT
Update - We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

Thank you for your patience.
Sep 5, 21:32 PDT
Investigating - We are currently investigating a service degradation affecting Zoom AI Companion in US Region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Sep 5, 20:57 PDT
Zoom FileServer Release: August 25, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 5, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 19:00 PDT
Scheduled - We will be performing a scheduled maintenance for a upgrade related to our file services. This update covers multiple file-related components and is aimed at improving overall stability, scalability, and feature support.

No operational impact is expected.
Aug 21, 21:48 PDT

Sep 4, 2026

Zoom Support Maintenance: September 4, 2026
Completed - The scheduled maintenance has been completed.
Sep 4, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:00 PDT
Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience degraded performance and up to 30 minutes of downtime for Zoom Support’s Knowledge Base and Ticketing during the maintenance window.
Aug 21, 14:39 PDT
Network Maintenance in Osaka Data Center: September 4, 2026
Completed - The scheduled maintenance has been completed.
Sep 4, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 06:00 PDT
Update - This maintenance start time has been rescheduled to 6:00am.
Aug 21, 11:28 PDT
Scheduled - Zoom will perform network maintenance at our Osaka Data Center. Below services may be interrupted or unavailable to users during the maintenance.
Jul 27, 13:13 PDT
Common Platform Voice Network Maintenance in London (UK1 & UK2): September 4, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 4, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 09:00 PDT
Scheduled - We will perform scheduled maintenance to upgrade infrastructure software during this time. We do not anticipate any service impact as traffic will be automatically rerouted to the alternate location throughout the maintenance period. Customers and partners with redundant trunks to both London UK1 and London UK2 Common Platform Infrastructure will see 1 peer offline at a time while traffic continue to route through the other active peer.
Aug 25, 11:01 PDT
Service Degradation Affecting Email in Zoom Contact Center Services in North America
Resolved - This incident has been resolved.
Sep 4, 10:55 PDT
Monitoring - On 09/04/2026, Between 15:15 UTC to 16:10 UTC, A subset of users may have experienced issues with Email in Zoom Contact Center.
This incident has been resolved and the affected services have been restored.
Sep 4, 10:46 PDT

Sep 3, 2026

Service Degradation Affecting Zoom Phone Audio in Japan
Resolved - This incident has been resolved and the affected services have been restored.
Sep 3, 22:35 PDT
Monitoring - On September 04, between 02:54 AM UTC to 03:04 AM UTC, subset of users in Japan might have experienced Zoom Phone audio degradation due to an issue with our vendor.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Sep 3, 22:23 PDT
Service Degradation Affecting Zoom SMS delays in North America.
Resolved - This incident has been resolved.
Sep 3, 15:19 PDT
Monitoring - On 09/03/2026, Between 21:30 UTC to 21:50 UTC, a subset of users may have experienced issues with SMS delay in North America.
This incident has been resolved, and the affected services have been restored.
Sep 3, 15:11 PDT
Service Degradation Affecting Zoom Phone and Contact Center Audio in US Region
Resolved - This incident has been resolved and the affected services have been restored.
Sep 3, 07:00 PDT
Monitoring - On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Sep 3, 06:42 PDT
Service Degradation Affecting Zoom Phone and Contact Center Audio in Europe Region
Resolved - This incident has been resolved and the affected services have been restored.
Sep 3, 04:35 PDT
Update - We are continuing to monitor for any further issues.
Sep 3, 04:18 PDT
Monitoring - On September 03, between 10:15 UTC to 10:33 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in Europe. The issue has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Sep 3, 04:15 PDT

Sep 2, 2026

Service degradation with In-Meeting summary for Indonesian language in the Singapore region
Resolved - This incident has been resolved and the affected services have been restored.
Sep 2, 22:49 PDT
Monitoring - On 09/03/2026, Between 01:00 UTC to 04:00 UTC, users in the Singapore region may have experienced degraded quality with the in-meeting summary for Indonesian language.
This incident has been resolved and the affected services have been restored.
Sep 2, 22:39 PDT

Sep 1, 2026

Service Degradation Affecting Zoom for Google Workspace add-on
Resolved - This incident has been resolved and the affected services have been restored.
Sep 1, 13:56 PDT
Monitoring - The issue affecting a subset of users using Zoom for Google Workspace add-on has been resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Sep 1, 13:34 PDT
Update - We continue to investigate the service degradation for a subset of users using Zoom for Google Workspace add-on.

We will provide an update as soon as more information becomes available.
Sep 1, 13:01 PDT
Investigating - We are currently investigating a service degradation for a subset of users using Zoom for Google Workspace add-on

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Sep 1, 11:57 PDT
Service Degradation Affecting Zoom Node.
Resolved - This incident has been resolved and the affected services have been restored.
Sep 1, 05:06 PDT
Monitoring - The issue affecting Zoom Node, where some users may experience issues with upgrading and provisioning new nodes has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Sep 1, 04:56 PDT
Update - We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

Thank you for your patience.
Sep 1, 04:07 PDT
Update - We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

Thank you for your patience.
Aug 31, 22:12 PDT
Update - We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

Thank you for your patience.
Aug 31, 20:07 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 31, 17:28 PDT
Investigating - We are currently investigating a service degradation affecting Zoom Node, where some users may experience issues with upgrading and provisioning new nodes.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Aug 31, 17:11 PDT

Aug 31, 2026

Aug 30, 2026

Service Degradation Affecting Zoom Contact Center Billing and Reporting Service in EU
Resolved - This incident has been resolved and the affected services have been restored.
Aug 30, 22:51 PDT
Monitoring - The issue affecting users using Zoom Contact Center Billing and Reporting Service in EU has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Aug 30, 22:38 PDT
Identified - We have successfully identified the root cause of issue affecting users using Zoom Contact Center Billing and Reporting Service in EU.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Aug 30, 21:21 PDT
Investigating - We are currently investigating a service degradation affecting users using Zoom Contact Center Billing and Reporting Service in EU.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Aug 30, 21:18 PDT
Zoom Phone/Zoom Contact Center General Underlying Provider Maintenance
Completed - The scheduled maintenance has been completed.
Aug 30, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 11:00 PDT
Scheduled - In the ongoing efforts to improve our services, we will be conducting general maintenance with our underlying carriers in Europe.  This maintenance will be done after normal business hours with no expected service interruptions. The scheduled countries are:

United Kingdom
Aug 2, 10:16 PDT

Aug 29, 2026

Zoom Audio Conference Infrastructure Upgrade (Europe - AMS & FRA)
Completed - The scheduled maintenance has been completed.
Aug 29, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 08:00 PDT
Scheduled - We will perform scheduled PSTN telephony backend maintenance to enhance operational reliability and resiliency for Zoom Audio Conferencing during the maintenance windows and locations listed. We do not anticipate any service interruptions during this time.
Aug 21, 00:07 PDT
Zoom Support Maintenance: August 29, 2026
Completed - The scheduled maintenance has been completed.
Aug 29, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 02:30 PDT
Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.
Aug 11, 17:10 PDT

Aug 28, 2026

Network Maintenance in Singapore Data Center (August 28, 2026)
Completed - The scheduled maintenance has been completed.
Aug 28, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:00 PDT
Update - This maintenance start time has been rescheduled to 6:00am.
Aug 21, 11:24 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 13, 10:21 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 13, 09:51 PDT
Scheduled - Zoom will perform network maintenance at our Singapore data center. Below services may be interrupted or unavailable to users during the maintenance.
Jul 24, 16:42 PDT

Aug 27, 2026

Service Degradation Affecting Zoom Services in Hong Kong
Resolved - This incident has been resolved and the affected services have been restored.
Aug 27, 15:10 PDT
Monitoring - The service degradation affecting Zoom Services in Hong Kong has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Aug 27, 14:43 PDT
Identified - We have successfully identified the root cause affecting Zoom Services in Hong Kong

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Aug 27, 12:07 PDT
Investigating - We are currently investigating a service degradation affecting Zoom Services in Hong Kong

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Aug 27, 12:02 PDT

Aug 26, 2026

No incidents reported.

Aug 25, 2026

Network Maintenance in SJC Datacenter: September 6, 2026
Completed - This maintenance has been cancelled.
Aug 25, 12:14 PDT
Scheduled - Zoom will perform service maintenance at SJC Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for services mentioned.
Aug 25, 11:37 PDT
Network Maintenance in SJC Datacenter: August 30, 2026
Completed - This maintenance has been cancelled.
Aug 25, 12:10 PDT
Scheduled - Zoom will perform service maintenance at SJC Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for services mentioned.
Aug 25, 11:27 PDT
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